QONDA SECURITY SERVICES

Qonda Security Services (Pty) Ltd. (hereafter known as QSS) is a newly established business that operates in the Security Industry. The business is based in Ladysmith and will offer security services and technical support in this area, as well as surrounding areas in the KwaZulu-Natal province and Nationally.

The founder of QSS has gained experience through educating himself to identify a gap in the security market of South Africa. The owner uses his own discretion and innovation to serve a market where there is a demand for security services.

Most importantly through, the creation of employment to support and assist in socio-econimic Development of our regional growing economy is another paramount objective.

With the founder’s experience, favourable market conditions and QSS’ unique competitive advantage, the opportunity for the business to grow year-on-year is a realistic possibility.

QSS’s strategy will consist of lead generation, lead conversion, and client fulfilment. The business will run various marketing campaigns to generate leads and build the brand. A well-balanced sales approach will be followed to convert the generated leads into closed business. QSS will grow its employee base carefully, based on the need within the business, business growth, and time capacity. A management system will be created to make sure that operations in the business function smoothly.

QSS has a vision to be a leading provider of security services of the highest quality in South Africa. The business aims to impact the economy of South Africa, through job opportunities and people empowerment. The founder of QSS feels very strongly about integrity and will make sure that this principle will be the cornerstone of the organisation.

Service excellence will set QSS apart from its competition. The business prides itself in excellent customer relations and fast service delivery. QSS will enter the market in its start-up phase with a very competitive price, offering professional, ethical and reliable service.

Business Purpose

Vision Statement

“Premier Provider”

QSS’ vision is to become the country’s premier provider of world-class security services.

Mission Statement

“Customer Satisfaction”

QSS has a mission to provide comprehensive, competent and cost-effective service to all of its clients.

Business Culture

Values

• Integrity.
• Sound corporate governance.
• Uncompromising quality of service.
• Continuous development of human resources.
• Empowering women and the youth.
• Social responsibility.

Principles

• QSS will treat every person that encounters the business fairly.
• The business will keep its promises, vows, and service standards without compromise.
• QSS will honour its creditors.
• The business has an anti-corruption policy.